Petprovo is a South African-based online pet store dedicated to providing high-quality food, treats, accessories, and health products for a wide variety of animals. We are passionate pet parents who aim to make top-tier pet care accessible through convenient online shopping and nationwide delivery.

We cover a broad spectrum of pets, including:

• Dogs & Cats: Puppies and Kittens included.
• Birds: Feed, nesting, and health.
• Fish & Aquariums: Pond and tank health, specialized feed.
• Reptiles: Live and frozen feeders.
• Small Animals: Chinchillas, rabbits, etc.
• Horses & Livestock: Wellness and supplements.

Yes! We are "Proudly South African" and focus on sourcing local brands and products (like our "Lekker" local natural wet and dried ranges) while also offering trusted international brands.

We prioritize health and variety. Our range includes:

• Single-ingredient treats: Ideal for pets with allergies.
• Functional treats: Designed for dental health, joint care, and anxiety.
• Natural chews: Such as cow hooves, rawhide sticks, and "Chompie" knots.

Yes, we stock a variety of live feeders, including crickets, mealworms, superworms, and Dubia cockroaches. We also provide frozen options like mice and "fuzzies" for reptiles and larger predators.

We carry a wide range of "Animal Health" products, including:

• Immune boosters and multi-vitamins (e.g., Doggymin).
• Joint support (e.g., Flexcare).
• Stress and anxiety relief (e.g., Moody Master).
• Specialized tonics for digestion, hearing, and skin/coat health.

Absolutely. We offer curated Pet Starter Kits for dogs (small breeds), cats, and other small animals to help new owners get everything they need in one go.

We offer nationwide delivery across South Africa. This includes homes, offices, townhouses, and even more remote locations like farms.

While we strive for fast turnaround, standard delivery times typically apply. Please note that public holidays may cause a 1–3 day delay in processing and shipping.

Yes, once your order is dispatched, you will receive tracking information via email to monitor its progress to your door.

We use secure online payment gateways that typically support South African credit/debit cards and Instant EFT.

Items can generally be returned if they are damaged or incorrect. Because we deal with perishable goods (like live insects and pet food), certain restrictions apply. We recommend reviewing our full "Refund Policy" link at the bottom of our website for specific timeframes and conditions.

Please contact us immediately via our "Contact Us" page with your order number and a photo of the damaged goods so we can resolve the issue promptly.

Yes! We are committed to giving back. 100% of the "Tips" collected through our website go directly to animal charities. We often hold community votes to let our customers decide which organization should receive the donations.

Yes, we have a "Rewards" program. You can sign up via the "Rewards" tab on our site to earn points on your purchases, which can be redeemed for discounts on future orders.

The best way to reach us is through the contact form on our website or by emailing our support team directly. We are happy to help with product recommendations or order inquiries.

We take privacy seriously. Our website uses standard encryption, and our "Privacy Policy" outlines exactly how we handle and protect your data.