Privacy policy

Petprovo Privacy Policy

Effective Date: February 12, 2024

This Privacy Policy describes how Petprovo collects, uses, and shares your personal information when you use our website, mobile app, or any other online services (collectively, the "Services").

Information We Collect:

We collect the following types of information from you:

    • Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, billing information, and user account information.
    • Usage Information: This includes information about how you use our Services, such as the pages you visit, the products you purchase, and the search terms you use.
    • Device Information: This includes information about the device you use to access our Services, such as the type of device, operating system, browser, and unique device identifiers.
    • Social Media Information: If you connect to our Services through social media, we may collect information from your social media profile, such as your name, friends list, and profile picture.

How We Use Your Information:

We use your information for the following purposes:

    • To provide and operate the Services.
    • To process your orders and transactions.
    • To communicate with you about your account, orders, and other relevant information.
    • To personalize your experience on the Services.
    • To send you marketing and promotional communications.
    • To improve the Services and develop new products and services.
    • To comply with legal and regulatory requirements.

Marketing Across Meta, TikTok and Google:

We may use your information for marketing purposes across Meta, TikTok, and Google. This includes sharing your information with these platforms to create targeted advertising campaigns. You can opt out of these personalized ads by adjusting your privacy settings on each platform. Please note that opting out will not prevent you from seeing ads generally, but will only prevent ads that are targeted to your specific interests.

Sharing Your Information:

We may share your information with the following third-party vendors:

    • Service providers who help us operate the Services, such as payment processors, email marketing providers, and data analytics providers.
    • Advertising partners who help us deliver targeted advertising.
    • Government or law enforcement officials if required by law.

Data Security:

We take appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure, and we cannot guarantee the security of your information.

Your Choices:

You have the following choices regarding your information:

    • You can access, update, or delete your personal information through your account settings.
    • You can unsubscribe from marketing emails by clicking on the unsubscribe link in the email.
    • You can opt out of targeted advertising by adjusting your privacy settings on Meta, TikTok, and Google.

Children's Privacy:

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us so we can delete it.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Contact Us:

If you have any questions about this Privacy Policy, please contact us at [email address].